Shedd Aquarium
(Prestige Summer Job 2026)
Employer Name: Shedd Aquarium Society
City: Chicago
State: Illinois
Reference: https://youtu.be/pY9AGZWFar8?si=xRLzVQ6Rlz-cwo6o
Details
Position: Guest Relations Ambassador
Position Available: 3 Positions
Hourly wage: $17.00 per hour
Estimated hours per day: 32 hours/week
Meals details: There is a 50% discount at the Shedd food court when participants are on shift. Free soda or coffee when working.
Job Prerequisites:
Language Level required for this position: Excellent
- Customer focus
- Results oriented
- Makes quality decisions
Job Description :
Duties & Responsibilities
- Demonstrate commitment to Sheddd’s version, mission and values.
- Guest Relations Ambassadors provide guest-first service while performing the following duties:
- Use Tessitura to facilitate ticket sales, comeback CSI’s and occasional refunds.
- Greet each guest to the aquarium.
- Safeguard animals by all open water habitats.
- Facilitate safe, fun and inclusive experiences at all Touch Pools.
- Proactive service posts such as 3Ask Me ́Trusted to not have one set post but move throughout the building helping guests and the operation.
- 4-D Theater operations including: adding 4DE’s through Tessitura, seating guests and cleaning the theatre between shows, washing glasses, running the shows, turning the equipment on/off.
- Demonstrate results-oriented approach to all of Shedd’s available upgrades (Membership, CityPASS, 4-D, Virtual Extraordinary Experiences, learning programs)
- Other posts as assigned as business needs arise.
Shedd Customer Service Expectations:
- Embrace and actively practice the Shedd WAY on a daily basis
- Model proactive service and Guest Relations mission, vision, and values.
- Own the room ́proactively and confidently communicate with guests regarding wayfinding and safety
- Attend and actively participate in daily shift meetings.
Job Benefits:
- Pay incentives for upsells
- Admission to other zoos and aquariums
- Discounts at select local entertainment venues- 50% discount at Shedd food and 30% discount at gift shops
- Free soda or coffee when working
- $30 reimbursement for the purchase of work shorts, pants or skirts.
- The limit is two items for a maximum total reimbursement of $60. Or employees have the option to order 1-2 bottom pieces from a Shedd approved vendor at no cost.
English Required skills: Advance (A, B+, B)
Start Date: May 14 and June 18, 2026
End Date: August 9 – September 7 2026
Housing Information
Housing assisted by: Arrange your own housing
Transportation details: Train or Bus.
Why choose us?
Shedd Aquarium’s
A world thriving with aquatic life, sustained by people who love, understand and protect it. Shedd Aquarium is a world-class animal care, conservation and education organization, welcoming more than 200 million guests since opening in 1930. Driven by this vision, Shedd invites people to come eye-to-eye with aquatic life and inspires them to take action for our blue planet.
Cultural exchange activities
Chicago offers all types of dining/cuisines, shopping, nightlife, cultural events, neighborhood festivals, movie theaters, beaches and outdoor activities such as swimming, biking and running along the lake. It also has a free zoo (Lincoln Park Zoo), many beautiful parks and world class museums. On almost every weekend during the spring, summer and fall, there is an ethnic parade or festival in Chicago, showcasing the rich and diverse culture of the city. The city’s vibrant theater, music, art and fashion communities add to the fabric of life in the city and make Chicago a bold, dynamic place where people want to live, visit and work.
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