The Palmer House
(Super Premium Spring Job 2026)
Employer Name: The Palmer House – Ascend collection By Choice
City: Manchester
States: Vermont
Reference: Princess Royale Oceanfront Resort Hotel
Details
Position: Front Desk
Position Available: 2 positions
Hourly wage: $14.50 per hour
Overtime details: Any hours worked over 40 for the week are OT and paid at time and 1/2.
Estimated hours: 32 hours per week
Job Prerequisites
Front Desk:
- Advanced English Skills and Good Customer Service Skills are required.
- Housing is tied to this placement. Should participant be dismissed from placement housing will be terminated immediately.
- Ability to receive direction and perform responsibilities
- Ability to accept constructive criticism
- Standing and constant moving for long periods of time (up to 8 hours per shift).
- Frequent bending and stooping.
- Lifting up to 40lbs/11 kg.
- Must possess a positive attitude and work well with other team members.
Job Description
Front Desk Agent:
Specific duties may include but are not limited to any combination of the following:
- Promptly answer telephone calls speaking English, greet callers with a positive and clear voice.
- Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line.
- Requires sitting in a confined space for long periods of time to continuously perform essential functions.
- Transcribe complete messages and repeat information to verify accuracy.
- Input and retrieve messages from the computer as requested.
- Read and verbally recite exact messages for guests.
- Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest.
- Act as dispatcher for security, guest services and property operations employees. Provide timely information via paging system and two-way radios to employees in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
- Briefly answer basic inquiries, e.g., time, extension numbers, outlet hours, etc.
- Immediately answer the emergency line, listen to details to identify nature of problem, and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly documents pertinent details.
- Remain calm and polite especially during emergency situations and/or heavy hotel activity.
- Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.
- Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
- Operate facsimile machine to send, receive, and log transmissions. Notify guests using the message function of the computer of the incoming faxes.
- Maintain an alert, attentive, calm, and reassuring tone of voice.
- Be responsive to guest’s requests by communicating their needs to appropriate departments in a prompt and courteous manner.
- Maintain a neat, clean and well-groomed appearance (specific standards available).
- Perform other duties as assigned by the supervisor and be flexible with shifts, including weekends, nights, and holidays.
English Required skills: Intermediate – Advance (A, B+, B, C+ only)
Start Date: March 7th – 30th, 2026
End Date: May 2nd – 23rd, 2026
Housing Information
Housing assisted by: Employer
Housing type: Hotel
Cost details: $50 per student per week
Transportation details: Bus or walk
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